This is the 6th letter from the office in Ohio, received April 19, 2010. Apparently, they didn't get the memo from Utah.
"Dear Taxpayer:
We previously sent you a letter concerning your inquiry received Feb. 16, 2010. Although we try to respond quickly, extensive research is often required. At this time we are unable to provide a complete response because:
Due to heavy workload, we have not yet completed our research to resolve your inquiry.
While waiting to hear from us, you can still make payments to reduce your tax liability and interest charges. [Etc.]
Please allow an additional 45 days for us to obtain the information we need and to let you know what action we are taking."
The letter goes on to say I can call or write with any questions. It again closes with the line:
"We apologize for any inconvenience we may have caused you, and thank you for your cooperation."
The letter is signed again by Retha Zulager, Department Manager, ACS Support, Collection Operations.
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